$42.00 - $60.00 (est. hourly pay rate)
Job Summary:
Our client is seeking a Product Manager who will be responsible for the end-to-end digital and physical internal & external experiences for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, PhotoPass and Merchandise lines of business, which includes Room and Tickets eCommerce and products.
This position works closely with teams across Marketing, Sales, and Operations and all Technology & Digital teams. The ideal candidate will have an understanding of consumer-facing websites, mobile and Digital marketing.
Duties:
- Champion the digital Guest experience, advocating on the Guest's behalf, and working diligently to build an outstanding experience for guests
- Responsible for understanding and executing the digital product strategy for digital product experience(s) for Guests
- Translate the digital strategy into clearly prioritized user stories, business requirements and other product documentation including acceptance criteria and test cases
- Lead and maintain feature development and backlog, attending daily scrums to help drive priority decisions and remove roadblocks
- Ensure appropriate delivery of product requirements across the development lifecycle, including partnering with design and technology teams to ensure the visual design, content strategy, copywriting and development align to the strategic vision
- Contribute to developing the go to market strategy for the digital experience
- Developspresentations to share and build advocacy for the digital strategy with Executive audiences and partners across the organization
- Support the ongoing guest and employee experience by monitoring product performance, supporting A/B tests and recommending opportunities to enhance the Digital Platforms, including mobile apps and websites
- Support with delivery and ongoing maintenance, which may include product build, content configuration and on call collaboration to ensure successful uptime of the digital experience as needed
- Cultivate relationships and leads partner expectations, scope, budget discussions and project communications, while providing partners with a consistent point of contact and accountability for their digital business needs
- Responsible for the timely, on-budget, on-strategy delivery of marketing- and operations-related projects, while raising unresolved business, strategy, scope, and budget issues as appropriate to leadership team
- Ensure appropriate review and sign-off of key results with partners
Desired Skills/Experience:
- 3+ years of digital product management (website/mobile)
- 3+ years of combined business, agency and/or digital experience
- Experience with marketing, brand strategy, technology, and/or digital strategy
- Effectively provide overall leadership across multiple teams, while working collaboratively to delivery with quality on time
- Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative
- Experience with technical, user, and business issues in a fast-paced digital organization
- Experience working with tools, systems and processes that support go-to-market delivery and triage of content, data configuration, and service integration
- Advanced experience working with complex content management or similar systems for building and maintaining websites and mobile apps
- Outstanding verbal and written communication and project leadership skills, including an ability to communicate and influence at an executive level
- Possesses analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project cases
- Proven ability to collaborate with and achieve results through others, plus the ability to build strong and balanced relationships, and the capability to interact within all levels of the organization
- Comfortable working with bi-coastal and international teams
- Experience with Agile software development methodology, including JIRA/Confluence
- Preferred experience with iOS/Android release process
Benefits:
- Medical, Dental, & Vision Insurance Plans
- 401K offered
